Samarkan Pastoral Co (ACN 001 916 785) trading as Coombe Yarra Valley (Coombe Yarra Valley, we, our, us) respects your privacy. We are committed to providing quality services to you, and to complying with our obligations under the Privacy Act 1988 (Cth) (the Act) and National Privacy Principles (NPPs).
This Policy outlines what kinds of personal information and sensitive information we collect, why we collect this information, how we capture and store this information and how we handle and dispose of this information. In this Policy we also explain what your rights are and how you can contact us.
We are bound by, and have adopted, the NPPs as set out in the Act. A copy of the Act, which includes the NPPs, can be found at http://www.austlii.edu.au/cgi-bin/viewdb/au/legis/cth/consol_act/pa1988108/.
The Act defines “personal information” as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
The Act defines “sensitive information” includes the following information about an individual that is also personal information:
We collect, or may collect, personal information and/or sensitive information about you (collectively referred to as your Information) where this is reasonably necessary for, or directly related to, one or more functions under our Terms and Conditions (Terms and Conditions), as displayed on this Website (Website).
Amongst other things, we will primarily collect and use your Information to:
(hereinafter referred to as the Relevant Purposes).
As a Customer, you consent to us using and disclosing your Information as is reasonably necessary to give effect to the Relevant Purposes.
We will also seek consent when we propose to use or disclose your Information in a way that is not directly related to any of the Relevant Purposes (Other Purpose), unless we are permitted or required to use your Information for the Other Purpose by law.
For the purpose of this section, an “Affiliate” our agents, contractors and professional advisors provided that they are bound by professional duties of confidentiality or have signed a Confidentiality Undertaking before receiving your Information from us.
We may need disclose your Information to an Affiliate from time to time. For example, we may need to supply your Information to our legal representatives for the purpose of receiving legal advice, to our accountants for tax reasons or for the purpose of receiving accounting advice, and so on.
In all cases, we will not disclose your Information where such disclosure would be a breach of the law.
As a Customer, there is certain types of your Information that we ordinarily collect during the process of you engaging us to supply Goods and/or Services. This information includes names, contact information (including current addresses, phone numbers and email addresses), dates of birth, gender and some banking information depending on how you transact with us.
Depending on the circumstances, in some situations we may also collect other personal information, sensitive information and/or credit information. Depending on the circumstances, such information may include, but is not limited to, information such as:
We will only collect such information as is necessary for the Relevant Purposes.
We may also collect information of the following nature from you:
We only collect such information:
Our web server makes a record of your visit to our Website and logs the following information for statistical purposes:
iii) the date and time of the visit to the Website;
No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the web server’s logs. In the event of this occurring, this information will be treated as personal information under this Policy.
We do not usually send your Information overseas. We are based solely in Australia and our server is hosted in Australia.
If we need to send your Information overseas in a particular case, we will only do so with your consent to the transmission or otherwise in accordance with Australian Privacy Principle 8.
In circumstances where we are required to use a cloud data server to provide documents to external parties, international data servers may be used by the service provider.
From time to time we may receive some types of your Information which we have not requested. For example, such information may have been provided to us by mistake.
Within a reasonable time of receiving your Information which we have not solicited, we will assess whether we could have requested to collect it and whether it is required by us for any of the Relevant Purposes.
If you provide us with your Information that we do not need to retain for any of the Relevant Purposes, we will take reasonable steps to return such information to you and/or destroy it.
If you provide us with types of your Information that we would not otherwise have been entitled to collect, we will destroy such information or ensure that it is de-identified provided that it is lawful and reasonable to do so.
We will only use and disclose your Information in accordance with the Act and NPPs. This may include where use or disclosure is required by law, where we have your consent to the use or disclosure, or for the purpose for which it was collected or related purposes that you would reasonably expect us to use or disclose your Information.
We do not sell, provide, or allow your Information to be viewed by any other person other than those employed by, or working on behalf of, us.
We will not disclose any of your Information to any other individuals or organisations apart from hired contractors and/or service providers that we engage on a confidential basis to assist us in complying with our obligations under the Terms and Conditions.
Your Information may also be:
Other than as outlined above, we will not disclose your personal information to any third parties without your prior consent unless we are required or authorised by law.
Coombe Yarra Valley understands the importance of protecting your Information from misuse, loss or unauthorised access or use. Coombe Yarra Valley will take all reasonable steps to ensure that your Information is secure.
Your Information that is provided to us in electronic form will be securely stored on Cloud based systems. To the extent that we retain physical copies of your Information from time to time, this will be kept in storage rooms with restricted access.
All of your Information that you provide us with via the Internet is provided at your own risk.
Only staff members with a secure password may access your Information, and only when reasonably required. Such access to your Information by our staff members is recorded by log files, to track unauthorised access and modifications.
Coombe Yarra Valley will destroy or de-identify your Information when we no longer need it for the purpose for which it was collected, unless the law requires otherwise.
We do not accept any responsibility for, and will not be held accountable for, the privacy practices of other websites that appear as links on our Website.
You have the right to access, update and correcting your Information that you have supplied to us.
If you are a registered customer, upon logging on with your user name and password you may view and alter the account information that you have provided us with.
In order to give effect to the Relevant Purposes, we continue to hold some of your Information even after we have supplied the Goods and/or Services to you. For example, we retain some of your Information for seven (7) years because of taxation law.
We also retain a limited number of records in relation to Goods and/or Services supplied to Customers indefinitely (in our sole discretion).
We retain your contact information indefinitely.
You can request to deal with us anonymously or by using a pseudonym. We will assess such requests on a case by case basis and will try to accommodate such request in circumstances which we consider to be appropriate (at our absolute discretion).
That said, it is highly unlikely that we will be able to supply Goods and/or Services to you without knowing at least some of your Information. For example, it is very difficult to supply Goods and/or Services if we do not have any name or contact details for the Customer.
If we request certain types of your Information and you choose not to provide it to us, this may affect our ability to supply Goods and/or Services to you. If refusing to provide the requested information has a specific consequence to you, we will notify you at the time we request collection.
If you are a Customer (or potential Customer) and you refuse to provide us with certain types of your Information, we may not be able to continue to be engaged by you. If this situation arises, we will you of our decision to refuse to supply and/or cease supplying Goods and/or Services to you.
We have a Complaints procedure for any privacy issues that arise. In general, our Complaints procedure is that the matter is referred to a Director of Coombe Yarra Valley, who will personally make all enquiries and ensure that the Complaint is dealt with appropriately.
If you wish to make a Complaint about any privacy issues, please submit a written complaint by email to firstname.lastname@example.org, Attention to Grant Cummin, Director.
In terms of Enquiries, you are welcome to contact us if you:
would like to discuss the collection, use or disclosure of your Information;